Privacy Policy
Last updated: 28 June 2026
This Privacy Policy explains how BW Apartments (“we”, “our”, “us”) collects, uses, stores, and protects personal data when you visit our website, make a booking request, contact us, or use our services.
Our website is: https://bwapartments.com
- Who We Are
BW Apartments provides apartment accommodation in Belgrade Waterfront, Belgrade, Serbia.
For privacy-related questions, you can contact us at:
Email: theviewbelgradewaterfront@gmail.com
- Personal Data We Collect
We may collect the following types of personal data:
Booking and enquiry information:
- full name;
- email address;
- phone number;
- arrival and departure dates;
- number of guests;
- apartment preference;
- special requests or messages you choose to send us.
Communication information:
- emails, messages, and other correspondence between you and us.
Technical information:
- IP address;
- browser type;
- device type;
- pages visited;
- date and time of visit;
- cookies and similar technologies.
Payment information:
If online payment is enabled, payment details may be processed by a third-party payment provider. We do not intentionally store full payment card details on our website.
- How We Use Your Personal Data
We use your personal data to:
- respond to enquiries;
- process booking requests;
- manage reservations;
- send booking confirmations and important stay-related information;
- provide customer support;
- improve website functionality and user experience;
- keep the website secure;
- comply with legal, accounting, and administrative obligations.
- Legal Bases for Processing
Depending on the situation, we process personal data based on:
- performance of a contract or steps before entering into a contract, when you make a booking request;
- legitimate interests, such as website security, communication, and service improvement;
- legal obligations, where we must keep certain records;
- consent, where required, for example for non-essential cookies or optional communications.
- Sharing Personal Data
We may share personal data only when necessary with:
- website hosting and technical service providers;
- booking and reservation software providers;
- email and communication service providers;
- payment providers, if online payments are used;
- professional advisers, accountants, or legal advisers;
- public authorities, if required by law.
We do not sell your personal data.
- International Data Transfers
Some service providers may process data outside Serbia or the European Economic Area. Where this happens, we rely on appropriate safeguards provided by those service providers and applicable data protection laws.
- How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Booking and accounting-related records may be kept for the period required by applicable law. Enquiry and communication records are kept only as long as reasonably necessary to manage our relationship with guests and respond to requests.
- Your Rights
Depending on applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request data portability where applicable;
- lodge a complaint with the relevant data protection authority.
To exercise your rights, please contact us at:
Email: [insert contact email]
- Cookies
Our website uses cookies and similar technologies. For more information, please read our Cookies Policy.
- Data Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
- Children
Our website and accommodation booking services are intended for adults. We do not knowingly collect personal data from children for marketing purposes.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.